Head of Customer Services/Delivery Manager

Ultinous is a technology company founded in 2014 and developing groundbreaking AI technology capable of generating unseen analytics, metrics and real-time, predictive alerts from live video feeds. Using state-of-the-art facial recognition and tracking, the Ultinous Platform has multiple applications in different industries. Right now we are working primarily with the retail sector, but there is a wide range of new possibilities in security and other industries with interesting applications.

Currently, we are looking for an experienced professional as

Head of Customer Services/Delivery Manager

 

Responsibilities:

  • Oversee full Order-to-Cash cycle
  • Create platform for order entries for both direct and indirect sales channels
  • Build automated processes for monitoring of HW and service component orders that host Ultinous solutions centrally and on client premises
  • Co-ordinate all aspects of solution deployment including camera, server, network installations and configurations for Proof-of-Concepts, pilots and larger roll-outs
  • Control shipping and transportation processes of on-premise server infrastructure for PoCs
  • Ensure processes and systems are in place and maintained for monthly and usage-based invoicing; resolve cash collection issues
  • Serve as commercial side partner for R&D to jointly automate and accelerate remote service set-up and configurations
  • Supervise L2-L3 technical helpdesk support
  • Manage internal and external delivery partners and resources to complete deliverables, track progress and facilitate issue resolution
  • Coordinate staffing of project resources
  • Liaise with other internal stakeholders (sales and R&D); develop weekly project status and monthly performance reports
  • Ensure site surveys, delivery documentations are entered and properly maintained in ERP system
  • Be the escalation point for large clients for conflict resolution

Qualifications and attitudes:

  • Love serving customers and delivering excellent customer service
  • Deep knowledge of delivery and service processes
  • Strong driver role and ownership to deliver result within tight timeline
  • Affinity for technology
  • Work well with cross-functional teams and is team oriented to ensure maximum results for client and Ultinous.

Experience:

  • 8 years of experience in customer services, 3 in managerial role.
  • Experience in enterprise SaaS or XaaS organizations.
  • Experience working in scale-up or entrepreneurial environment is a PLUS
  • Bachelor or Master’s degree in business.

 

How to apply:

Please fill the following form with your personal data and upload your CV in English!

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